|
FAQ
Q1. Can I have a sample order to test it?
|
| A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable. |
| |
| Q2. What about the lead time? |
| A:Sample needs 3-5 days, mass production time needs 8-12 days. |
| |
| Q3. Do you have MOQ for all PCBs? |
| A:NO MOQ,we do custom made PCB, and flexible PCB, depends on customers' projects. |
| |
| Q4. How do you ship the goods and how long does it take to arrive? |
| A: For small quantity, we ship it by DHL, UPS, FedEx or TNT. It usually takes 3-5 days, and for big quantity needs 20-30 days by sea( the detail will be confirmed with the forwarder). |
| |
| Q5. I have no drawing, how to process it? |
| A: Firstly let us know your detail requirements( if you have sample, please ship to us, we will copy it). Secondly We quote according to your requirements or our suggestions. Thirdly customer confirms the samples and places deposit for formal order. Fourthly We arrange the production. |
| |
| Q6. Is it OK to print my logo on product? |
| A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample. |
| |
| Q7: Do you offer guarantee for the products? |
| A: Yes, we offer 1-3 years warranty to our products. |
| |
| Q8: How to deal with the faulty? |
| A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.1%. Secondly, during the guarantee period, if it's our fault, we will repair them and resend to you or we can discuss the detail, and find the final solution. |
